Find out more about RSWeb with answers to the most commonly asked questions
Where do I access the login screen?
Go to the home page and click the corresponding tab on the right side of the menu bar. This will take you to the login page. Save the link to your favorites list so you can easily access it in the future.
What do I do if I forget my username or password?
Contact the designated primary contact at your company. This person is usually your primary contact with RCI. He or she will most likely have the information available. If not, your contact can get in touch with the RCI Client Account Manager to obtain your password or to receive information on how to change the password yourself.
I don’t remember everything from the training I attended. What can I do?
Fortunately, RSWeb is easy to use. You should be able to follow the online instructions and start utilizing the site immediately. However, if you do have questions, feel free to call RCI Client Services at 602-258-4000.
You will receive a Client User Guide from RCI when you set up an account. It provides general information on how to access your record information, request a pickup, arrange a delivery and even how to add new record information to our database.
Why does my session timeout after 10 minutes of inactivity?
The simple answer: Security. There are risks involved when allowing login sessions to go unattended. Someone could walk by while you’re away from your desk and see information that they are not privy to. The session timeout is set up system-wide and cannot be changed. The timer at the bottom-right of the screen counts down the 10 minutes. A simple browser refresh will bring the count back up to 10 minutes.
If I have items in my Cart and my session times out, will I have to perform my searches all over again?
No. When you log in the next time, the items that were in your Cart will still be there. Cart items can only be removed if you select to remove them or if they are checked out and ordered.
How do I obtain a user login for someone else in the office?
The new user must complete and sign the RSWeb.net Client Agreement. Contact your RCI Client Account Manager for the form. When we receive the completed form, the user will be issued their own username and password.
I need to enter some new records into the system for pickup, but the entry template doesn’t apply. What should I do?
Call RCI Client Services. They will place a request with the RSWeb.NET setup team for a new template option. The template will not be the default, but will be a selection available on the entry screen.
Find Out More About RSWeb.Net With These Answers To The Most Commonly Asked Questions
Where do I access the login screen?
Go to the home page and click the corresponding tab on the right side of the menu bar. This will take you to the login page. Save the link to your favorites list so you can easily access it in the future.
What do I do if I forget my username or password?
Contact the designated primary contact at your company. This person is usually your primary contact with RCI. He or she will most likely have the information available. If not, your contact can get in touch with the RCI Client Account Manager to obtain your password or to receive information on how to change the password yourself.
I don’t remember everything from the training I attended. What can I do?
Fortunately, RSWeb is easy to use. You should be able to follow the online instructions and start utilizing the site immediately. However, if you do have questions, feel free to call RCI Customer Service at 602-258-4000.
You will receive a Client User Guide from RCI when you set up an account. It provides general information on how to access your record information, request a pickup, arrange a delivery and even how to add new record information to our database.
Why does my session timeout after 10 minutes of inactivity?
The simple answer: Security. There are risks involved when allowing login sessions to go unattended. Someone could walk by while you’re away from your desk and see information that they are not privy to. The session timeout is set up system-wide and cannot be changed. The timer at the bottom-right of the screen counts down the 10 minutes. A simple browser refresh will bring the count back up to 10 minutes.
If I have items in my Cart and my session times out, will I have to perform my searches all over again?
No. When you log in the next time, the items that were in your Cart will
Find Out More About RSWeb.Net With These Answers To The Most Commonly Asked Questions
Where do I access the login screen?
Go to the home page and click the corresponding tab on the right side of the menu bar. This will take you to the login page. Save the link to your favorites list so you can easily access it in the future.
What do I do if I forget my username or password?
Contact the designated primary contact at your company. This person is usually your primary contact with RCI. He or she will most likely have the information available. If not, your contact can get in touch with the RCI Client Account Manager to obtain your password or to receive information on how to change the password yourself.
I don’t remember everything from the training I attended. What can I do?
Fortunately, RSWeb is easy to use. You should be able to follow the online instructions and start utilizing the site immediately. However, if you do have questions, feel free to call RCI Customer Service at 602-258-4000.
You will receive a Client User Guide from RCI when you set up an account. It provides general information on how to access your record information, request a pickup, arrange a delivery and even how to add new record information to our database.
Why does my session timeout after 10 minutes of inactivity?
The simple answer: Security. There are risks involved when allowing login sessions to go unattended. Someone could walk by while you’re away from your desk and see information that they are not privy to. The session timeout is set up system-wide and cannot be changed. The timer at the bottom-right of the screen counts down the 10 minutes. A simple browser refresh will bring the count back up to 10 minutes.
If I have items in my Cart and my session times out, will I have to perform my searches all over again?
No. When you log in the next time, the items that were in your Cart will still be there. Cart items can only be removed if you select to remove them or if they are checked out and ordered.
How do I obtain a user login for someone else in the office?
The new user must complete and sign the RSWeb.net Client Agreement. Contact your RCI Client Account Manager for the form. When we receive the completed form, the user will be issued their own username and password.
I need to enter some new records into the system for pickup, but the entry template doesn’t apply. What should I do?
Call RCI Customer Service. They will place a request with the RSWeb.NET setup team for a new template option. The template will not be the default, but will be a selection available on the entry screen.
still be there. Cart items can only be removed if you select to remove them or if they are checked out and ordered.
How do I obtain a user login for someone else in the office?
The new user must complete and sign the RSWeb.net Client Agreement. Contact your RCI Client Account Manager for the form. When we receive the completed form, the user will be issued their own username and password.
I need to enter some new records into the system for pickup, but the entry template doesn’t apply. What should I do?
Call RCI Customer Service. They will place a request with the RSWeb.NET setup team for a new template option. The template will not be the default, but will be a selection available on the entry screen.
