RCI: An Unwavering Commitment to Quality

Many companies won’t consider changing their records management partner due to cost. At RCI our cost effective solutions ensure the most secure and affordable offsite records storage services available in Arizona.

While cost and service are of the utmost importance, the most critical factor to doing business with an information management company is knowing your data and documents are safe and secure. At RCI, we take the time to get to know you personally, on a first name basis. That means establishing strong relationships with our customers and providing service that is far above our competition. Our mission and values reflect our philosophies on customer service.

RCI adheres to the philosophies of the ISO 9001 management principles. Senior management actively encourages RCI team members to participate in our customer-focused environment, define and implement processes and systems that support continual improvement and maintain healthy supplier and client relationships.

These principles are reflected in our mission and values.

Advanced Quality Control [QC]

Our means of measurement reflects the quality level of our internal operations and management skill. Our internal operational and administrative practices are measured to ensure the highest level of customer service. We call this our “conformance to quality”. Each department follows a list of ten guidelines, ranked by order of importance. These guidelines are measured weekly and graphed quarterly. This allows us to monitor our workflow, communications, checks and balances, etc. We consistently score 98% or above on this quality control.

2011 2nd Quarter Results hits 100%