Our customers say it best: There’s no place better than RCI!
Our customers are comprised of some of the best-known companies in the Valley and would be glad to tell you why they made their move to RCI, and how they feel about our service. We encourage every person we meet to contact any one of our customers for an excellent reference.
Here are a few of the nice things our valued customers have had to say about us:
“It is ironic that I received this newsletter just as an RCI employee was leaving our building after picking up 22 boxes. I have dealt with this particular gentleman (Robert) many times in the past. This letter should have been sent long ago!
Unfortunately, I do not know his name. What I do know is that he is an asset to the RCI Team. Every inter-action I have had with him has been awesome. His up-beat/can-do attitude is to be commended and admired.
Thank you for the services that RCI provides ADP and the Customer Service that accompanies that service – every time!!!”
Randy Schoonover
Sr. Building Technician
CBRE | Global Corporate Services
ADP Account
“Personable, Expert, High Integrity…I have been a satisfied client of RCI for over 10 years and it is a pleasure to recommend them for your document storage or document destruction needs. I appreciate RCI’s high-tech intake method for accurately registering documents and, just as important, their ability to quickly and efficiently retrieve documents. I also rely on RCI’s strong business ethics and integrity to destroy our confidential client documents without fail. For over a month I was on-site at their spotless facility personally overseeing the retrieval and destruction of hundreds of boxes of documents. The project was tedious and time consuming, but went smoothly thanks to the company’s meticulous record keeping and courteous and helpful warehouse workers. Erika Peterson and the employees of RCI are professional, polite, and always go above and beyond to meet our needs and expectations for a service provider.”
Holly L. Einspahr
Director of Operations
The Frutkin Law Firm, PLC
“I cannot ask for a better company to work with than you guys!!!!…You are always good to me on the phone or email…You should all be very proud!!”
Sharon Johnson
Title Officer
Fidelity National Title Group
“Sending a very special thank you to Robert Soto. He came to John C Lincoln Deer Valley today for a pick up of boxes. The total was over 90 & he was very professional & stayed upbeat the entire time. But he is always like this when he comes to the hospital. Please make sure his supervisor gets this note. Robert is very appreciated here at DV Med Records, and is always a pleasure to see him. You have a special employee.”
Alyce Peters
Medical Records
John C. Lincoln Deer Valley Hospital
“I’d like to express our extreme gratitude to the entire RCI team. Everyone treats us with the upmost professionalism each and every time. Whenever we call, the person on the other end of the phone answers with a smile and is always so helpful. Recently, our office prepared for a move. Special delivery and pickup dates for archiving as well as document destruction were scheduled and completed right on time. Their services are highly recommended for anyone looking to simplify their day-to-day storage and document destruction.”
OpenWorks Corporate Headquarters
“It was great to work with you and your fabulous team. You will be our source for any future storage or destruction. I will not leave you for other firms.”
Char Grant
EMA, Inc
“We transferred our record storage of approximately 5,000 boxes to Record Center Innovations in early 2000. The coding and transfer of records was handled quickly, efficiently and without error. Since the transfer, our firm has found their service to be outstanding. We would recommend Record Center Innovations to anyone who wants trouble-free record storage and retrieval.”
Carolyn C. Parker
Firm Administrator
Law Offices of Bonnett, Fairbourn, Friedman & Balint, P.C.
“I have been very pleased with the personal treatment and service that I have received from RCI. I was entering information for files going offsite to RCI on a very slow modem and they showed me a much faster way. It all takes much less time than the companies I have ever dealt with before. I am a happy customer!”
Carol L. Clubine
Records Manager
Mohr, Hackett, Pederson, Blakley & Randolph, P.C.
“I just want to take a moment to tell you how pleased I am with the service we’ve received from RCI for the past four years. One of the things that I like best about RCI is that I’m always able to call and talk to a real live person instead of being shuffled from voice mail box to voice mail box.”
Judy Clingerman
Records Department Supervisor
Osborn Maledon
“Anyone considering storage with Record Center Innovations can be assured that they are getting 110% from this company at all times. I have spoken with other facilities that store with RCI and hear the same things from them.”
Sheena Albright, RHIT
Director Health Information
John C. Lincoln North Mountain Hospital
For two consecutive years, RCI has received “Service Excellence” awards from John C. Lincoln North Mountain Hospital.
We live by these principles, and it’s reflected in our mission and values.
