Ask any of our customers, and you'll hear that RCI provides cost effective solutions to insure the utmost in archival record storage integrity and security. And, they do this with a very competitive pricing structure. Many companies dismiss the thought of changing their records management partnership due to the costs of making that change. RCI has resolved this roadblock for many of our current clients.

Cost and services offered are important factors, however, one of the most important parts to doing business is feeling good about who you're doing business with. We know our customers by voice, first name and without account numbers. RCI is a person-to-person business with attention to detail in all aspects…not just with your records.

We have grown to be Arizona's preferred records management company. Our competition makes us better and stronger. However, we are the only company that offers the level of exceptional, local customer service that we have become known for. We're known by the companies we keep.

In this world of technology and automation, the art of customer service has been overlooked, overshadowed, and basically forgotten. Not at RCI. Not being the biggest fish in the pond is something we value. It has never been our goal to be the "biggest", only the "best". And, that means establishing strong relationships with our customers and providing service that is far above our competition. Our mission and values reflect our philosophies on customer service.

To obtain a high level of customer service and 100% customer satisfaction, we adhere to the philosophies of the ISO 9001 management principles:

To obtain a high level of customer service and 100% customer satisfaction, we adhere to the philosophies of the ISO 9001 management principles:

We measure and track our internal operational and administrative practices to ensure the highest level of customer service. We call this our "conformance to quality". Each department follows a list of ten guidelines, ranked by order of importance. These guidelines are measured weekly and graphed monthly. This allows us to monitor our workflow, communications, checks and balances, etc., so that hiccups are assessed and resolved and never felt by our customers.